Jason
Service Technician
6 years at Proximity Plumbing
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About Us
We believe in transparency and building trust with our customers. Below you will find detailed information about our company's history, values, and the dedicated individuals who make up our team.
PROXIMITY PLUMBING HAS 25 YEARS OF COLLECTIVE YEARS EXPERIENCE
NOW SERVICING NORTH SYDNEY
WE ARE AVAILABLE
- 35+ Years of Combined Experience
- $0 Call Out Fees
- Trusted by 15,000+ Sydney Families
- Onsite in 30 - Minutes Guaranteed
- In the community For the community
Our Story – From a Local Dream to a Trusted Name
Proximity Plumbing began with one simple goal: to change the way people feel about calling a plumber. What started as a small family dream in Sydney’s Eastern Suburbs has grown into a trusted name, built on honesty, care, and genuine relationships.
From the very beginning, our vision was never to be the cheapest or the flashiest. Instead, we focused on showing up when it mattered most, doing the job right the first time, and treating every home as if it were our own. As a husband-and-wife team raising a young family, we understand how important it is to feel safe, respected, and cared for in your own home.
Over the years, our team has grown and our vans have multiplied, but our mission has never changed: delivering plumbing with a personal touch. We’re proud that so many of our clients — from busy mums to grandparents — return to us time and again, knowing they can rely on us like family.
When you choose Proximity Plumbing, you’re not just hiring a tradesman — you’re choosing real people who genuinely care about protecting the comfort of your home and giving you peace of mind.
Est 2015 - Present Day
10 Years of Proximity Plumbing - The Journey So Far
Donating Blood
Local Business Awards
When we look back on the past 10 years, it’s impossible not to feel both humbled and proud. Building a business from scratch has been one of the greatest adventures of our lives, and like most small businesses, it hasn’t all been smooth sailing.
There have been long nights, early mornings, and the endless juggling act of keeping jobs moving, bills paid, and a growing team supported. There have been times we felt on top of the world, and times we questioned if we were doing enough. We’ve celebrated big wins — landing our first strata contract, hitting milestones we once only dreamed of, expanding from a one-man van into a fleet, and seeing our name trusted in households across Sydney.
But we’ve also faced the hard lessons that every business owner knows too well: jobs that didn’t go to plan, knockbacks on tenders, financial pressures, and the weight of responsibility when things don’t go right. Add to that the personal challenges of raising a young family alongside running a business, and it’s been a ride that tested us in ways we never expected.
Through it all, what has kept us going is the belief that Proximity Plumbing is more than just a plumbing company. It’s about people. The people who trust us with their homes, the strata managers who count on us, the team members who show up every day to give their best, and the families behind them.
10 years in, we’ve learned that success isn’t just about growth charts or sales figures. It’s about resilience. It’s about showing up on the good days and the bad. It’s about taking the knockbacks and using them as fuel to do better. And most of all, it’s about being proud of what you’ve built, even when the journey has been anything but perfect.
Here’s to the last decade, with all its triumphs and tribulations — and to the next chapter, which we know will bring just as many challenges and just as many reasons to celebrate.
2000 Reviews
500 Reviews Milestone
Donating Blood
Local Business Awards
2000 Reviews
500 Reviews Milestone
A Decade in the Making
Ten years ago, Proximity Plumbing was nothing more than a van, a dream, and a belief that Sydney deserved a plumbing company built on honesty, quality, and care. What began as two people taking after-hours calls and working late into the night quickly turned into a growing team of locals who shared the same passion for doing things properly — not just fast.
We’ve celebrated so many firsts: our first strata contract, our first apprentice, our first company vehicle wrapped in blue, our 500th review, our 2,000th, and now, a decade in business. Each milestone represents thousands of jobs, thousands of relationships, and thousands of small moments that shaped who we are.
But what makes us proudest isn’t the numbers — it’s the people. It’s the team members who show up every day ready to give their best. It’s the families who trusted us in their homes. It’s the young apprentices who started with us and grew into tradesmen we’re proud to call part of our story. It’s the repeat clients who call not just because we fix things, but because they know we genuinely care.
We’ve built this company on the belief that plumbing is about more than pipes — it’s about people. About earning trust, delivering value, and setting a standard that others look to follow. And while the tools have changed, and the trucks have multiplied, that purpose hasn’t shifted an inch.
This video is a celebration of everything we’ve built together — the highs, the lessons, and the little moments in between. It’s a reminder that behind every great business is a story of grit, gratitude, and growth.
To every client who’s called us, every plumber who’s worn the logo, every family member who’s supported us through the late nights — thank you. This is your story as much as it is ours.
Here’s to the next ten years — to bigger goals, better service, and the same unwavering commitment that’s carried us this far. Because no matter how much we grow, one thing will never change:
We’ll always be your local, trusted family plumber.
Meet the Family Behind the Business
Behind Proximity Plumbing are William and Emily — a husband-and-wife team raising their young family right here in Sydney. Like so many of our clients, we know the beautiful chaos of everyday life: the rush of school mornings, the little feet running through the house, and the comfort of knowing your home is a safe place for the people you love most.
That’s why Proximity Plumbing has always been more than just a business to us. It’s our way of caring for other families, parents, and grandparents in our community — the same way we care for our own. Every home we walk into, we treat with the same respect and attention we’d want for our children, our parents, or our neighbours.
When you call us, you’re not dealing with a faceless company. You’re welcoming a family into your home — a family who genuinely cares about yours, who understands your worries, and who will always do the right thing by you.
Our Team – Real Plumbers, Real People
Christmas 2024
Christmas Party
World Plumbing Day
At Proximity Plumbing, what you see is what you get. Every photo on our website is of our actual team - no stock images, no AI-generated models, and no staged actors pretending to be plumbers.
What you see on our website are genuine photos of our team - never stock images, never AI stand-ins. The same familiar faces you see online are the ones who will arrive at your door, sleeves rolled up and tools in hand, ready to help.
We’re proud to show you the real people who will arrive at your home or building. You’ll see our friendly, professional team exactly as they are - the same team you’ll meet at your front door. Behind every job is a real person with a real story. Our plumbers are more than just tradesmen - they’re parents juggling school drop-offs, mates catching up after work, and locals who know what it means to belong to this community.
Yes, they’re skilled and professional, but what makes them truly stand out is who they are as people. Tattoos, laughs, quirks, and all - we celebrate our individuality because that’s what makes us approachable, relatable, and real. When you invite us into your home, you’re not just hiring a plumber - you’re welcoming in a neighbour who cares.
As a family-owned business, we also display information about our owners and staff because trust starts with transparency. When you choose us, you’re not just hiring a plumber - you’re partnering with a team that values honesty, accountability, and genuine relationships.
Christmas 2024
Christmas Party
World Plumbing Day
EMPLOYEE OF THE MONTH - SCOTT
EMPLOYEE OF THE MONTH - SCOTT
This month, we’re proud to recognize Scott as our Employee of the Month for his outstanding performance, reliability, and commitment to excellence.
Scott continues to set the standard for professionalism on every job site. Whether tackling complex drainage issues or supporting newer team members, his calm, solutions-driven attitude and strong work ethic make him a standout.
Over the past month, Scott has consistently gone above and beyond — completing multiple high-priority jobs ahead of schedule, maintaining exceptional client feedback, and representing Proximity Plumbing with pride and integrity.
Our Non-Negotiables
QUALITY WORKMANSHIP
We believe trust starts with honesty — especially at 2am.
A plumbing emergency is stressful enough without wondering whether the repair will hold. From the first phone call to the final invoice, you'll always know where you stand. Clear communication, upfront pricing, and no hidden surprises — that's our promise, no matter what time of day or night.
TRANSPARENT PRICING
The price we quote is the price you pay. No exceptions.
We don't believe in overtime charges, hidden fees, or prices that change once we're on site. Our flat-rate pricing is the same whether you call us on a Tuesday afternoon or a Sunday at midnight. You receive a fixed-price quote before any work begins, and you're never under any obligation. That's how pricing should work — especially in an emergency.
RESPECT FOR YOUR HOME
Your home is already dealing with enough. We won't add to it.
Boots come off at the door. Protective sheeting goes down before we start. And when the job's done, we clean up after ourselves — not just the repair, but the work area too. We know an emergency has already disrupted your household, so we do everything we can to leave your home the way we found it. Often, cleaner.
ACCOUNTABILITY
If it's not right, we come back. No questions. No cost.
Every emergency repair we complete is backed by our Lifetime Labour Warranty. That means if anything goes wrong with our workmanship — next week, next year, or ten years from now — we return and fix it at no charge. We also follow up after every job to make sure you're completely satisfied. We don't just fix the problem and disappear.
Our Mission Statement
At Proximity Plumbing, we raise the standard of plumbing through leadership, education, and purpose. We don’t just fix problems — we create value, build trust, and shape the future of our industry
Plumbing is essential to life. It protects health, ensures safety, and powers modern living. As a plumber, you’re not just learning a trade — you’re mastering a life-saving skill that commands respect and creates opportunity.
We invest in our team from day one. You’re paid to learn, pushed to grow, and supported to succeed — all while enjoying a healthy work-life balance. We believe hard work should be rewarded with real time off — a true work-life balance that lets you enjoy the rewards of your effort and live the life you’re building.
This is a battleground for growth, a training ground for excellence, and a launchpad for leaders. We want the top 1% — the driven, the accountable, the ones who rise under pressure. Because that’s what our clients deserve — and that’s who we are.
Built for battle. Trained for excellence. Trusted to deliver. We don’t follow the standard — we set it.
We are Proximity Plumbing — in the community, for the community.
About William – Co-Director
William grew up in Vaucluse and attended Waverley College, where he built the values of honesty, respect, and leadership that still guide him today. At just 14, he began working at McDonald’s on Bondi Beach and later took on his plumbing apprenticeship while finishing high school — all while juggling late nights as a bartender in Kings Cross. Those early years taught him resilience, work ethic, and the importance of looking after people.
After completing his Certificate IV and Plumbing License, William went on to lead major plumbing projects across Sydney, including managing teams on the Barangaroo development. But his dream was always to create something of his own. With his wife Emily, he founded Proximity Plumbing to bring a family-first, transparent, and community-minded approach to plumbing.
Today, William is not only a director but also a husband, father, and proud local. His mission is simple: to give clients the confidence of knowing they’re dealing with real people who genuinely care.
MEET THE TEAM
About Emily – Co-Director
Emily’s career began as a flight attendant with Virgin Australia, but her true passion revealed itself when she joined William in building Proximity Plumbing. What started as a supportive role in marketing quickly grew into full-time leadership, and today Emily manages two offices — Dover Heights and Waverley — while also serving as the head of culture and growth.
Emily is the heartbeat of Proximity Plumbing. She sets the tone for the team, making sure the culture reflects family values, genuine care, and trust — qualities that clients feel from the very first phone call. Her leadership is not just about systems and scheduling, but about creating an environment where every staff member is valued, motivated, and supported to do their best work.
With a clear vision for growth, Emily has helped position Proximity Plumbing as a household name in Sydney’s Eastern Suburbs. She combines her organisational strength with her passion for people, ensuring that the business doesn’t just grow in size, but grows stronger in reputation, community connection, and customer trust.
Giving Back – Our Community Commitment
Fueling The Team In The Morning
Donations To Ronald Mcdonald House
Celebrating 2000 Google Reviews
In The Community For The Community
Proximity Plumbing isn’t just based in Sydney’s Eastern Suburbs – we’re woven into the community itself. This is where we live, raise our kids, and share in the everyday life of our neighbours.
That’s why giving back matters to us. From sponsoring local schools and events to lending a hand when someone nearby needs support, we see plumbing as only one part of what we do.
Because being a good plumber isn’t just about fixing leaks under the sink – it’s about showing up, standing together, and strengthening the community we’re proud to call home.
Fueling The Team In The Morning
Donations To Ronald Mcdonald House
Celebrating 2000 Google Reviews
In The Community For The Community
2015-2018
A BUSINESS BUILT ON SERVICE & GRIT
We started with just the two of us — a husband and wife, one van, a toolbox, and a laptop.
William was out on the tools every day, while Emily was riding alongside, managing everything behind the scenes. We didn’t have a big team or a big name — just a big dream.
Every call-out mattered. Every client was a chance to prove ourselves.
From day one, our purpose was clear: deliver premium service, treat people with respect, and build a business our community could trust.
It wasn’t always easy, but we showed up with grit, heart, and a genuine love for what we do.
2018-2021
BECOMING A RECOGNISED BRAND
As the jobs grew, so did our vision. We stopped trying to blend in and started owning who we were — a plumbing business with a fresh face and real values.
We invested in ourselves.
We built systems that helped us serve better, leaned into what made us different, and worked hard to build trust — one review, one conversation, one job at a time.
People started to notice.
Our brand became known — not just for clean uniforms or polished vans, but for real service, clear communication, and a team that genuinely cared.
2021 - 2023
Expansion & Specialisation
As demand grew, we scaled — carefully, intentionally, and with the same heart we started with.
We brought on more incredible tradespeople, expanded into strata and specialist services like pipe relining and leak detection, and built a full support team behind the scenes to ensure every part of the client journey felt smooth, respectful, and personal.
Growth didn’t mean cutting corners — it meant raising standards.
Every new team member, every new division was built on systems, training, and our core promise: put people first, always.
2024 to Now
Leading the Way Forward
Today, Proximity Plumbing isn’t just a plumbing business — it’s a purpose-driven team reshaping what service means in our industry.
We’ve invested in smarter systems, marketing with meaning, and a culture that values growth, integrity, and genuine connection.
But more than anything, we’ve never lost sight of why we started.
We’re still that couple who believed people deserve better — better communication, better workmanship, better care.
We’re proud of how far we’ve come, and even more excited for where we’re going.
We’re not here to be the biggest. We’re here to be the most trusted — for every client, every team member, every day.
And we are just getting started.
Where We’re Headed
The next decade for Proximity Plumbing will be about more than just fixing leaks. Our goal is to set the standard for what a modern, community-focused plumbing business should be.
What’s Ahead
- Expanding across the Eastern Suburbs, North Shore, and beyond, so more families and strata buildings can rely on us.
- Using smarter technology to make plumbing faster, clearer, and more proactive.
- Building long-term partnerships with homeowners, strata, and councils to prevent problems before they happen.
Growing Together
Our clients are the reason we’re here. Many of you have trusted us for years, and over the next 10 we’ll strengthen those relationships by staying approachable, dependable, and always ready to help. We’ll also continue giving back — mentoring apprentices, supporting local events, and working more sustainably.
Our Promise
No matter how things change, our values will stay the same: quality, honesty, and reliability. From midnight emergencies to large-scale projects, you can expect the same care and commitment every time.
The last 10 years were about proving ourselves. The next 10 will be about raising the bar — for our clients, our team, and our industry.
We’re just getting started, and we’re grateful you’re with us.
Our Promise to You
We understand how personal it feels to invite a tradesman into your home. You’re opening your doors and trusting us with your family’s comfort and safety – and that’s something we’ll never take lightly.
When you call Proximity Plumbing, you can expect more than a fix. You’ll get real people who genuinely care about doing the job right, who will take the time to explain what’s happening, and who will treat your home with the same respect as if it were their own.
We’re parents, partners, and locals too, so we know what it means to have peace of mind when everything in your home is working the way it should. That’s why our promise is simple: to always leave things better than we found them – from the plumbing itself to the way you feel once the job is done.
It’s not just about reliable service. It’s about creating an experience where you feel looked after, listened to, and valued. That’s why so many of our clients come back to us time and again – because they know they can count on real care, real respect, and real results.
